AUGUST 26, 2016
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Dear Paul and Jenn,
I just opened the guitar. Oh my god, is it ever a beautiful example of Zen Master Hoover’s artistry and wizardry. I can’t believe the depth of the tone, the overtones, the craftsmanship, the whole package. The action is set perfectly for my style of play. And with a slight amount of mental adjustment, I quickly adapted to the nut width. I love the neck, too. I haven’t had this type of neck from Santa Cruz before, so that actually made adjustments a bit easier.
Jenn, my buying experience with Blue Dog Guitars was exceptional. I love meeting shop owners like you and Paul. You’re just good people who love guitars and want to share it with the world by taking exceptional care of your customers. You went the extra mile to make sure I didn’t make a decision I would regret. I’m an extremely happy customer. Thank you for everything.
Oh, and I LOVE my T-shirt. Thank you for that as well.
Phil (North Carolina)
I got the BRW F50 today - I have been playing it until now since I received the delivery this afternoon, and everything is perfect; thank you so much, and please say a big thank you to George as well.
I have visited a lot of guitar shops and have played/owned so many high-end guitars, but Bluedog and Lowden are the best in the world for sure; I will definitely visit your shop when I go to Vancouver.
I really appreciate everything that both of you have done. I will keep playing it for the rest of my life.
Charles (New York City)
Just wanted to say thanks for the wonderful service and attention that you give to your customers. I am a very happy camper with the Wee Lowden, what an awesome guitar.
Thanks, Paul (Ontario)
Paul and Jenn--
I had been following Bluedog Guitars on line from Florida for quite some time. I finally had the chance to visit during a convention in April. It was a wonderful experience! Jenn and Paul were fabulous! They have an amazing shop where each instrument is more extraordinary than the next. They spoke with me and one of my friends from the convention for several hours. We learned a lot about the guitars and their builders, and I feel like we made some friends too!
I highly recommend Bluedog Guitars!
Sam Shube (Florida)
I live outside San Francisco, and I just purchased a Linda Manzer from Bluedog Guitars in North Vancouver, BC. Arrangements were made and the agreed upon price was almost ten thousand dollars. At all times, the staff were very courteous and helpful in dealing with me. True to their word, the guitar arrived 2nd day delivery with no delays whatsoever. Examination of the guitar revealed it to be just as they described. The store is very professional and trustworthy. Jenn and Paul will take care of all your musical needs.
Thank you for everything. I absolutely LOVE the guitar. You guys wrote the book on customer service and customer relations.
Jenn & Paul -
I've dealt with a lot of guitar shops & dealers the last 40 years..and you guys are the nicest & fairest people I've come across in a long while.
It is refreshing. Keep up the good work.
Hi Jenn, thanks for your time yesterday morning and my congratulations to you & Paul (...& dogs!) for the awesome shop.... one of the most refined and quality that I've seen in my tours around the world.
All the best, arrivederci ;-)
This is just a belated THANK YOU for making Barry's time at your shop so incredible. He's been playing and buying guitars since he was a teenager, but has never been in a shop as wonderful as yours. It wasn't just about the amazing guitars, it was also about your attitude, openness, willingness to let him sample your incomparable guitars. The level of interaction ("hmm, here's one you might like")? well, I'm running out of superlatives…..we've just never run into anything like it. He's already planning to win the lottery and fly back and says he's going to play every one again and choose without looking at the price. I think he'll choose the 40th Anniversary Lowden! What an awesome guitar.
Anyway, thanks again for your time, attention, suggestions….just all-round niceness.
Beth and Barry (Marco Island, Florida)
Matthew Peebles (Vancouver, BC)
Jenn was especially patient and kind when I bought my Huss and Dalton 12 fret CM. It took me almost 6 months to make my decision, but it was love at first sight. I could not be happier here in RI with my new guitar. Jenn made the process easy despite time and distance, grateful to all of you at Bluedog Guitars.
Sue M. (Rhode Island)
Bluedog Guitars puts the best guitars into perspective. So often a shop only carries one or two artist quality acoustics. At Bluedog you can play dozens of the best acoustic instruments being made in the world today.
Bill Johnson (Victoria, BC)
Jenn, Thank you for the very pleasant reception you gave me in your fine shop last week. Not only do you stock a most impressive array of blessed instruments, but you are also very accommodating. I have been in lesser guitar shops where the staff keep clients away from the instruments. You, on the other hand, draw people towards them.
I travel extensively and have visited many guitar shops, but your's combines warmth and quality, a rare combination. You are truly deserving of an NAMM nomination, but client recognition will last forever.
I hope to see you again soon. Mark
In January, 2014 I was shopping for a new guitar ( a Christmas present from my wife). I visited a couple of larger music stores where I was mostly left alone while I explored the inventory. As an aging novice player with modest aspirations I struggled with finding the right instrument for me.
Then, by chance, I stumbled on a small, off the beaten path, shop with the unlikely name of Bluedog Guitars. When I walked in I knew I had found something special. The space was micro but also warm and inviting with a mini humidifier puffing moisture for the benefit of the wonderful selection of acoustic guitars.
I was greeted by the smiling, friendly faces of the owners, Jenn Ladd and Paul Haggis. They took the time to gently introduce the many options that were available to me. I listened, I played, I asked questions, they patiently and knowledgeably provided the answers.
I didn't buy that day, but a couple of days later I was back and left with a preowned guitar that greatly exceeded my expectations for quality of sound and playability. I then joined a series of group lessons conducted by Paul and have continued to enjoy each and every one to this day.
Late last fall I decided to take an even bigger step and am now the proud owner of a new custom Morgan acoustic guitar. It is an instrument of beauty!
Jenn and Paul are the real thing, genuine, honest folks who have put their hearts and souls into creating a niche music business that has touched the lives of so many guitar enthusiasts in the Vancouver area and beyond.
My thanks and best wishes for the future,
Clark Warren (West Vancouver, BC)
As a person who is insanely in love with the sound, look and feel of high end acoustic guitars, Bluedog is the proverbial candy store of my fantasies. The owners are extremely nice to chat with and handle their inventory of dreams waiting to happen with tender loving care. I’ve been to just about every guitar shop within two hour drive of me and, well frankly I’m usually disappointed. Not so with Bluedog Guitars. Thank you for having the courage to see your vision through and I hope your business, like finely made Guitar’s, only gets better as years go by.
Richard R. Watson
Bluedog Guitars is a remarkable music store where one can happily try an incredible range of beautiful hand crafted instruments all begging to be played and find new homes. The atmosphere is very unpretentious as are the owners. No pressure at all to buy. They want to set you up with what is best for you the customer. The minute you step inside you feel like a kid at a candy store.. so many wonderful instruments! Bluedog Guitars is Awesome period.
Dana Inglis (Hornby Island, BC)
No one more deserving of an honour for their dedication to keeping the ‘music’ in ‘music store.’ Best guitars, best advice, best welcome in the business.
You have made a great contribution to the music scene in Vancouver and provided musicians with the opportunity to make more informed and better choices with their instrument purchases. It's an education just to stop by and try out the variety of brands and styles you have in your shop, including the many local luthiers. The atmosphere at Bluedog is welcoming and comfortable for musicians at any skill level. And some of the live music that gets played there! Wow! Lot's of times it's good to just sit and listen. I know I'll be back.